Privacy Policy

1 Information We Collect

We collect information you provide directly to us, information we collect automatically, and information from third parties.

A. Information You Provide

• Account Information: Name, email address, mobile number, and profile photo when you register.
• Property Listings: Property details, photos, price, location, and description you submit.
• Communications: Messages, inquiries, and support requests you send.
• Payment Information: Billing details for premium services (processed securely via third-party processors; we do not store card details).
• Identity Verification: Mobile number for OTP verification via WhatsApp.

B. Information Collected Automatically

• Usage Data: Pages viewed, search queries, properties saved, time spent, and interactions.
• Device Information: IP address, browser type, operating system, device ID, and mobile network.
• Location Data: General location (city/region) derived from IP; precise GPS location only with your explicit permission.
• Log Data: Server logs including access times, error reports, and referring URLs.

C. Information from Third Parties

• Social login providers (Google, Facebook) if you choose to sign in via those platforms.
• Public property records and government databases for verification purposes.

2 How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account and provide our Services.
• To display and connect buyers, sellers, and tenants with relevant properties.
• To send OTP verifications, booking confirmations, and transactional messages via WhatsApp and email.
• To personalise search results, recommendations, and property alerts.
• To process payments and prevent fraudulent transactions.
• To analyse usage patterns and improve our platform performance and features.
• To respond to your inquiries and provide customer support.
• To send marketing communications (you may opt out at any time).
• To comply with legal obligations and enforce our Terms & Conditions.

3 Information Sharing & Disclosure

We do not sell your personal data. We may share your information in these circumstances:

• With Other Users: Property listings and your contact information (mobile number) are shared with interested buyers/tenants when you list a property.
• Service Providers: Third-party vendors who assist with hosting, analytics, payment processing, OTP delivery, and customer support, bound by confidentiality agreements.
• Legal Requirements: When required by law, court order, or government authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to you.
• Safety: To protect the rights, property, or safety of GoMySpace, our users, or the public.

4 Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive data including passwords and OTPs.
• Regular security audits and vulnerability assessments.
• Access controls limiting data access to authorised personnel only.
• OTP expiry and rate limiting to prevent abuse.

5 Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in and remember your preferences.
• Analyse traffic and usage patterns via Google Analytics.
• Deliver relevant property recommendations and personalised search results.
• Serve relevant advertisements on third-party platforms.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our Services.

6 Your Rights & Choices

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate information via your account settings.
• Deletion: Request the permanent deletion of your account and all associated data. Visit our Data Deletion Request page.
• Portability: Request your data in a structured, machine-readable format.
• Opt-Out: Unsubscribe from marketing emails via the link in any email we send.
• Restrict Processing: Request that we limit how we process your data in certain circumstances.

To exercise these rights, contact us at privacy@gomyspace.com or use the contact form on our Support page.

7 Data Retention

We retain your personal data for as long as your account is active or as needed to provide our Services. Specifically:

• Account data is retained until you request deletion or for up to 3 years of inactivity.
• Property listings and transaction records are kept for 7 years for legal and tax compliance.
• OTP logs are deleted after 30 days.
• Analytics data is retained in aggregated, anonymised form indefinitely.

After deletion, your data will be removed from active systems within 30 days and from backup systems within 90 days.

8 Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a child under 18, we will take immediate steps to delete that information. If you believe we may have collected information from a minor, please contact us at privacy@gomyspace.com.

9 Changes to This Policy

We may update this Privacy Policy periodically. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Send a notification to your registered email address.
• Display a prominent notice on our platform.

Your continued use of our Services after any changes constitutes your acceptance of the updated Privacy Policy.

10 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

• Email: privacy@gomyspace.com
• Phone: 1800-41-99099 (Toll Free, Mon–Sat 9 AM – 8 PM)
• Address: GoMySpace Real Estate Pvt. Ltd., Level 8, DLF Cyber City, Gurugram, Haryana 122002, India